Close vs. Other CRMs

Here at Close, we always value transparency and self-awareness. We don’t sugarcoat things.

In a space as saturated as sales software, we’re deeply connected to our target customer and the value we bring them as a growth partner. But we’re not the perfect match for everyone. After analyzing our main competitors on the market—the other solutions you’re probably comparing us against—here’s how we stack up against each of them.

Where Close excels:

  • For small and medium businesses (sales teams of <100 people)
  • When you want an all-in-one system (CRM + Email + Calling + SMS + Video)
  • At qualifying large lead lists quickly
  • Calling anywhere globally, even using Power Dialer and Predictive Dialer
  • Straightforward & transparent pricing: no hidden fees, upselling, or consulting costs
  • Has one of the fastest onboarding + team adoption ratings in the market
  • Improving sales team’s productivity by 2x
  • Has a dedicated success team for all customers

Where Close is weaker:

  • Not the best-suited for organizations wanting features like proposal generators, document storage, product/inventory management, or internal chat
  • Not designed for outside sales teams
Close logo Pipedrive logo Zoho logo Salesloft logo Hubspot logo Outreach logo Salesforce logo
Target sales team size <100 <5 100+ 100+ 100+ 100+ 250+
Pricing All‑inclusive, pricing publicly available Low initial cost, many add-ons required when scaling Sales call required, complex pricing with hidden costs Sales call required, complex pricing with hidden costs Sales call required, complex pricing with hidden costs Sales call required, complex pricing with hidden costs Sales call required, complex pricing with hidden costs
Budget Best value Affordable Affordable Expensive Expensive Expensive Very expensive
Customer success Dedicated success team Not available Pay extra Dedicated success team Pay extra Dedicated success team Pay extra
Calling Global calling built-in Calling via third-party app Calling via third-party app Selective countries built-in Selective countries built-in Global calling with add-on purchase US & Canada only as an add-on
Email automation Built-in Add-on purchase required Built-in Built-in Add-on purchase required Built-in Add-on purchase required
Training & implementation $0 customized onboarding $0 Add-on purchase required Add-on purchase required Add-on purchase required $0 Add-on purchase required
GetApp "ease of use" rating 4.7 / 5 4.6 / 5 4.1 / 5 4.3 / 5 4.4 / 5 4.2 / 5 3.9 / 5
Admin or developer needed? No No Yes Yes Yes Yes Yes
Try Close More info More info More info More info More info More info
Info signComparison data is based on an analysis from Q1 2021

Close is the highest-rated CRM by customers

What our customers love about switching to Close:

See what third-party reviewers have to say about Close vs. other CRMs:

Close = competitive + transparent pricing

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