Have you ever seen a comparison page where the “challenger” comes out better than the company writing the comparison?
Exactly. Neither have we. So when we set about comparing our sales productivity platform to others we wanted to take a different approach. Here’s the approach we’re taking:
Outreach and Close are often compared, but the two products are designed to service drastically different types of businesses. Outreach is more focused on enterprise-level sales reporting and insights in addition to CRM features, but will require paid consulting and dedicated team members to manage the CRM itself. Close is better suited for small and medium businesses with its more powerful in calling features and outreach. A sales leader can implement Close quickly and easily for a much faster velocity to product use.
Outreach is built more specifically on machine learning and its features lean more toward business insights and intelligence vs. Close’s sales efficiency software goals of improving your team’s daily performance. Outreach also has a core focus on recruiting efforts, which is not a solution area that Close serves.
|Target sales team size||<100||100+|
Pricing publicly available
|Sales call required
Complex pricing with hidden costs
|Customer success||Dedicated success team||Dedicated success team|
|Calling||Global calling built-in||Global calling with add-on purchase|
|Training & implementation||$0 customized onboarding||$0|
|GetApp "ease of use" rating||4.7 / 5||4.2 / 5|
|Admin or developer needed?||No||Yes|
“I have tried: Five9, MOJO, PhoneBurner, Zoho, Freshdesk, and the list goes on. You can finish implementing Close CRM for your business before you finish your morning cup of coffee. For the sales gurus that want to provide an impact to their bottom line, while not over spending, Close is the solution.”
Blair Meyer, Build My Deal Canada
The rest of this document will help you understand why we think Close is a better alternative to Outreach both in terms of value and pricing.
Outreach is a great, modern CRM, but a lot of the critical functionality required by a high-performing sales team is highly dependent on expensive third party applications.
There are also some key sales functions that, even with a third-party app, you just cannot perform using Outreach (such as call coaching, VoIP, and power dialing). Whereas with Close they’re all built-in.
|Built-in call coaching|