Built-in SMS to increase reach rates

Engage contacts faster with SMS software integrated into your CRM.

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Centralized outreach

Read and respond to SMS messages without leaving your Close Inbox.

The more streamlined your workflow, the better. Close SMS fits intuitively into your daily sales process and centralizes texting communication within the CRM. No more switching apps. Just focus on reaching more leads, faster.

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Send one-click SMS. Use an SMS template, or craft your own message.

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Opt to delay the send until a specific date and time.

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View replies and direct SMS messages directly on the Lead view or in your Inbox.

close crm create sms workflow

Unified + automated communication

Elevate your outreach and the follow up.

Within Close CRM, design comprehensive workflows that combine SMS, emails, tasks, and calls to streamline your sales process.

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Enroll contacts to SMS Workflows easily, and set follow-up triggers.

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Send from any personal or group SMS-enabled phone number.

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Take your SMS outreach further with robust API bulk texting.

Straightforward pricing

Close CRM offers cost-effective SMS solutions that align with your team's workflow and budget.

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Simple pricing starts at $0.01 per outgoing message in the U.S. and Canada.

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SMS is automatically enabled for all users, on any plan. You can restrict access to certain reps, based on your needs.

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Includes SMS activity insights, where you can get an overview of your entire team’s usage and spending.

Trusted by the worlds fastest growing teams

The fact that Close CRM offers a complete unified communication system, including SMS, is the biggest component for us. Email, texting, telephony––I’ve worked for companies where we had to buy options for all of these and then integrate them. This is the #1 reason we think Close is dynamite.
randy nordgren avatar
Randy Nordgren
Founder & COO at HR Covered
ryan groth avatar
Smart Views have had the biggest impact on our business. We make views of prospects who open our emails so we’re focusing on our warmest leads, then use texting and the Power Dialer to connect with them that day.
Ryan Groth
CEO at Sales Transformation Group
garrett tichy avatar
With Close, we’re in constant communication with clients and keeping more people engaged over time.
Garrett Tichy
Founder & Owner at Hygge
sam sharpe avatar
The simple interface helps us quickly move through calls, follow-ups, and emails. The SMS option is fantastic, as well. I don't need to have multiple programs open, it all happens in one application.
Sam Sharpe
Transport Agent at Nations Auto Transport

Got questions?
Perfect, we've got answers.

What is Close CRM’s integrated SMS feature?
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Close CRM comes with built-in SMS functionality, allowing you to send, receive, and manage text messages directly within your CRM. No third-party apps or integrations needed—everything is in one place to help sales teams communicate efficiently.

How does SMS work within Close CRM?
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With Close, you can send individual or bulk SMS messages directly from a lead’s profile or within your inbox. All SMS conversations are logged inside the CRM, keeping your sales communication organized and trackable.

Why use a CRM with SMS built-in?
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A CRM with integrated SMS helps sales teams:

Save time by managing texts alongside calls and emails in one platform.
Stay organized with automatic message logging under each contact.
Improve response rates by reaching prospects in a channel they actually use.
Automate follow-ups with SMS sequences in Close’s workflows.

Can I automate SMS messages in Close?
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Yes! Close Workflows allow you to set up automated SMS messages as part of a multi-step sales process. For example, you can send an automatic text after a lead fills out a form or schedule a follow-up SMS if a prospect doesn’t respond to an email.

Can I send bulk SMS messages to my leads?
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Yes, Close allows you to send SMS messages in bulk, making it easy to reach multiple leads at once while still keeping messages personalized.

Is SMS tracking available in Close?
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Yes, all SMS conversations are automatically logged under the corresponding lead in Close. This means your team can track message history, see responses, and follow up without losing context.

Do I need a separate phone number for SMS in Close?
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Close provides unique phone numbers for SMS messaging, or you can port an existing number into Close. This ensures that all text messages are handled seamlessly within the CRM.

Does Close support international SMS?
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Yes, Close SMS supports international messaging, though availability may vary by country. Check our pricing and coverage details to confirm support for your region.

How is Close CRM’s SMS different from third-party texting apps?
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Unlike third-party SMS tools that require integrations, Close CRM has SMS built directly into the platform. This means:

• No switching between apps
• All messages are automatically logged in the CRM
• SMS can be combined with calls and emails in automated workflows

How do I get started with SMS in Close?
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Getting started is easy—just sign up for Close, activate SMS on your account, and start texting your leads directly from your CRM. If you’re new, you can try Close for free to test out SMS along with our other sales tools.