Have you ever seen a comparison page where the “challenger” comes out better than the company writing the comparison?
Exactly. Neither have we. So when we set about comparing our CRM to others we wanted to take a different approach. Here’s the approach we’re taking:
Copper and Close are two common CRMs to compare if you’re a small business looking for a true CRM without breaking the bank. Both platforms have plenty of features to help you increase your outreach while managing your communication in a centralized, shared system––but they take slightly different approaches.
The core differences between Copper and Close are price, calling features, SMS options, and app access.
Close is more affordable than Copper per user, per month. Close also offers built-in calling, which will drastically reduce your VoIP costs––whereas Copper offers virtually no built-in calling or SMS features. With Copper, you’ll need to add on these features via another system and an integration.
However, Copper also has Android and iOS apps, and Close runs primarily off desktop apps and browser access.
If calling features are important to you, Close will be your best bet for overall price and efficiency with our built-in calling, call coaching, recording, SMS, and more.
|Target sales team size||<100||<100|
Pricing publicly available
|Low initial cost
Low initial cost, many add-ons required when scaling
|Customer success||Dedicated success team||Dedicated success team|
|Calling||Global calling built-in||Calling via third-party app|
|Email automation||Built-in||Add-on purchase required|
|Training & implementation||$0 customized onboarding||$0 pre-recorded videos|
|GetApp "ease of use" rating||4.7 / 5||4.5 / 5|
|Admin or developer needed?||No||No|
“I have tried: Five9, MOJO, PhoneBurner, Zoho, Freshdesk, and the list goes on. You can finish implementing Close CRM for your business before you finish your morning cup of coffee. For the sales gurus that want to provide an impact to their bottom line, while not over spending, Close is the solution.”
The rest of this document will help you understand why we think Close is a better alternative to Copper both in terms of value and pricing.
Copper is a modern and affordable CRM, but its calling and outreach features (like SMS) are almost completely dependent on add-on, third party applications. This also means your reporting on critical outreach functions will be much more limited inside your CRM.
|Built-in Call Coaching|