Have you ever seen a comparison page where the “challenger” comes out better than the company writing the comparison?
Exactly. Neither have we. So when we set about comparing our CRM to others we wanted to take a different approach. Here’s the approach we’re taking:
When comparing these two products, the main difference that stands out is price, lack of calling and email automation. In principle, Salesforce can do everything - in a slow and complicated way. Their pricing structure is complex and there are hidden costs to almost everything - you need to purchase additional products for global calling, integrate with third-party applications for features such as email sequences and predictive dialling and pay a dedicated consultant to set up Salesforce. The worst part? It’ll take weeks of training before your new sales reps start using the software.
That being said, if you’re a large enterprise - Salesforce is probably the right choice for you.
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|---|---|---|
| Ideal team size | <100 | 250+ |
| Pricing | All-inclusive
Pricing publicly available
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Sales call required
Complex pricing with hidden costs
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| Budget | Best value | Very expensive |
| Customer success | Dedicated success team | Pay extra |
| Calling | Global calling built-in | US & Canada only as an add-on |
| Email automation | Built-in | Add-on purchase required |
| Training & implementation | $0 customized onboarding | Add-on purchase required |
| GetApp "ease of use" rating | 4.7 / 5 | 3.9 / 5 |
| Admin or developer needed? | No | Yes |
Comparison data is based on an analysis from Q1 2021
“If you have experience with Salesforce, I cannot recommend Close’s free trial high enough. The problem it solves is getting new sales people trained up on a new CRM system in days instead of weeks. From a management perspective, the reporting is extensive and I can cut and slice the data to get granular reporting on a company level, campaign level, and individual rep level.”
The rest of this document will help you understand why we think Close is a better alternative to Salesforce both in terms of value and pricing.
Salesforce is a good standalone CRM, but a lot of the critical functionality required by a high-performing sales team is highly dependent on expensive third-party applications.
There are also some key sales functions that you cannot perform using Salesforce natively. Whereas with Close they’re all built-in.
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| Send/receive SMS |  |
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| Global calling | |
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| Call recording | |
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| Historical import of email conversations | |
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| Power Dialer | |
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| Predictive Dialer | |
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Comparison data is based on an analysis from Q1 2021
