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Choosing the right CRM

Close vs. Pipedrive

Have you ever seen a comparison page where the “challenger” comes out better than the company writing the comparison?

Exactly. Neither have we. So when we set about comparing our CRM to others we wanted to take a different approach. Here’s the approach we’re taking:

  • The comparison we’ve put together is based on whether it’s possible (and how much it costs) to do in Pipedrive what you can do in Close.
  • We’re biased but we’re not blind: for some of you, Pipedrive will be the better option. What we’re trying to demonstrate is when Close is a better fit than our competitor.

Cliff Notes

When comparing these two products the main differences that stand out are features and cost. To get in Pipedrive Platinum what you get in Close, you have to integrate with 4 third party apps and pay individual costs associated with them. Additionally, there are some features like automatic historical import of your emails, auto-logging of conversations & automatic call forwarding that are just NOT possible in Pipedrive (with or without third party apps).

There is also a higher cost associated with Pipedrive. For the complete solution, Pipedrive costs $4766 with necessary third party apps, while Close costs $1359.

Close logo Pipedrive logo
Target sales team size <100 <5
Pricing All-inclusive
Pricing publicly available
Low initial cost
Many add-ons required when scaling
Budget Best value Affordable
Customer success Dedicated success team Not available
Calling Global calling built-in Calling via third-party app
Email automation Built-in Add-on purchase required
Training & implementation $0 customized onboarding $0
GetApp "ease of use" rating 4.7 / 5 4.6 / 5
Admin or developer needed? No No
Info iconComparison data is based on an analysis from Q1 2021

Close ideal customer checklist

  • You do (or plan to do) high-volume outreach by email, voice or SMS
  • You need to qualify large lead lists quickly
  • You aim to close more than ten deals a year
  • You’re looking for a scalable system to match your team’s growth
  • You prefer having an all-in-one system over disparate tools

“Close knocks it out of the park (vs Pipedrive) for teams that conduct a high-volume of sales due to its ability to provide built-in email, calling and SMS functionality out of the box without setup.”

Reuben Yonatan headshot
Reuben Yonatan
Founder & CEO, GetVOIP.com

The rest of this document will help you understand why we think Close is a better alternative to Pipedrive both in terms of value and pricing.

What can you not do in Pipedrive?

Pipedrive is a good standalone CRM, but a lot of the critical functionality required by a high-performing sales team is highly dependent on expensive third party applications.

There are also some key sales functions that, even with a third-party app, you just cannot perform using Pipedrive. Whereas with Close they’re all built-in.

Close logo Pipedrive logo
Built-in Email Automation Tools Included Not included
Backup Calling Provider Included Not included
Built-in Calling Included Not included
Predictive Dialer Included Not included
Automatic Call Forwarding Included Not included
Built-in SMS Included Not included
Manual data migration service Included Not included
Dedicated customer success team Included Not included
Historical import of email conversations Included Not included
Info iconComparison data is based on an analysis from Q1 2021

In summary

When should you choose Pipedrive, and when Close

  • Close is a CRM built to double your sales team’s productivity.
  • It’s an “all-in-one” platform which you can use standalone without needing any other sales emails tools or calling products.
  • It has been built with scalability in mind and can handle a high-volume of leads.
  • Pipedrive is good if you’re a low-volume sales team that does a few deals a year (say up to 100) or if you’re a solopreneur with a few clients.
  • Pipedrive also tends to work if you’re a small sales team—with little or no growth plans—that deals with low lead volume.

See what third-party reviewers have to say about Close vs. other CRMs:

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