Have you ever seen a comparison page where the “challenger” comes out better than the company writing the comparison?
Exactly. Neither have we. So when we set about comparing our CRM to others we wanted to take a different approach. Here’s the approach we’re taking:
When comparing these two products the main differences that stand out are features and cost. To get in Pipedrive Platinum what you get in Close, you have to integrate with 4 third party apps and pay individual costs associated with them. Additionally, there are some features like automatic historical import of your emails, auto-logging of conversations & automatic call forwarding that are just NOT possible in Pipedrive (with or without third party apps).
There is also a higher cost associated with Pipedrive. For the complete solution, Pipedrive costs $4766 with necessary third party apps, while Close costs $1359.
|Target sales team size||<100||<5|
Pricing publicly available
|Low initial cost
Many add-ons required when scaling
|Customer success||Dedicated success team||Not available|
|Calling||Global calling built-in||Calling via third-party app|
|Email automation||Built-in||Add-on purchase required|
|Training & implementation||$0 customized onboarding||$0|
|GetApp "ease of use" rating||4.7 / 5||4.6 / 5|
|Admin or developer needed?||No||No|
“Close knocks it out of the park (vs Pipedrive) for teams that conduct a high-volume of sales due to its ability to provide built-in email, calling and SMS functionality out of the box without setup.”
The rest of this document will help you understand why we think Close is a better alternative to Pipedrive both in terms of value and pricing.
Pipedrive is a good standalone CRM, but a lot of the critical functionality required by a high-performing sales team is highly dependent on expensive third party applications.
There are also some key sales functions that, even with a third-party app, you just cannot perform using Pipedrive. Whereas with Close they’re all built-in.
|Built-in Email Automation Tools|
|Backup Calling Provider|
|Automatic Call Forwarding|
|Manual data migration service|
|Dedicated customer success team|
|Historical import of email conversations|