Pipedrive is great, it has a lot of features. But we sensed as we wanted to grow prospecting efforts, its features were limited. We could build a remote sales team with Close in a more scalable way.
Ryan Groth
Founder, Sales Transformation Group
Close vs. Pipedrive
We think a CRM should come with all the tools small scaling businesses need to automate sales. But that’s just us.
Three big reasons to choose Close over Pipedrive
Powerful sales automations to scale faster
Close comes with built-in sales workflow automation tools like predictive dialing, AI call transcription, automated outreach, and much more—all designed to double the productivity of every small business sales rep.
Pipedrive is a basic, no-frills CRM that offers less automation and requires more manual work—not ideal for teams with high-volume sales needs.
Everything you need to close a deal, all in one place
If you need to supplement your CRM with different tools just to make a sale, something’s wrong.
With Close's built-in calling, SMS, and email, you can manage follow-ups and track your pipeline––all without ever leaving your CRM.
Unrivaled customer support
Why is Close’s industry-leading customer support team so fast and helpful? Because we have an in-house team of experts located across multiple time zones, with an average response time of under 2 hours.
We’re committed to high-quality resolutions so that nothing stands between you and your sales growth.
Interested in making the switch? Get a free Pipedrive to Close migration consult.
Schedule now
Why wouldn’t you choose the CRM that wins in 70 out of 73 review categories on G2?
Quality of support
Workflow capability
Lead management
Performance and reliability
Call center features
Integration APIs
Close vs. Pipedrive: Key differences
Communication tools you need to sell
CloseFully integrated communication tools for every touchpoint with your customer: built-in calling with our Power Dialer, SMS messaging, and email automation. Plus, all communication is instantly saved in one place: your Lead page.
PipedriveNo built-in calling? In this day and age? Pipedrive lacks integrated communication tools like calling, SMS, and email automation (on their Essential plan). You’ll have to use other tools and create a complicated tech stack just to match Close’s functionality.
Honest, inclusive pricing
CloseWe don’t believe in nickel-and-diming our customers. Our transparent pricing makes sense for small businesses––you can get started and scale without any add-ons.
PipedrivePipedrive’s pricing structure can feel like a bait-and-switch for customers who thought they were getting an all-in-one CRM for “half the price of Close.” But when you factor in upgrades, add-ons, and the necessary integrations with other tools, our customers tell us they ended up spending the same (or more!) using Pipedrive––and for a worse experience.
Customer support from experts, not chatbots
CloseWe have an in-house, expert team of real-life humans whose job is measured by resolution speed and quality. Our industry-leading email support gets rave reviews from customers.
PipedrivePipedrive has a support chatbot available to all users. Customer reviews of the chatbot are… not great. To be eligible to live chat with a real human at Pipedrive, you’ll need to. Also not great.
Speed and efficiency
CloseClose's smooth UX was built for high-volume outbound sales prospecting and works 50% faster than Pipedrive.* Our simple interface was designed to help sales teams prioritize the work that matters to them–closing deals without distractions.
*Based on a 2024 study of comparable loading speeds
PipedriveWith lacking automation features and much slower page load times, prospecting for high-volume outbound sales is a cumbersome and manual process.
Close’s secret weapons (you won’t find on Pipedrive)
You can make calls and send SMS directly in Close. With call transcriptions, call recording, and phone menu, you can consolidate any other telephony you’re using––just use your CRM.
Trusted by small businesses with big growth goals
Close is not bloated with functionality making it difficult to migrate to or use. I moved from Pipedrive to Close, so it's a great comparison and it was simple to implement all the existing views/flows I had in Pipedrive.
Philip O'Flynn
Co-founder, AdPunch.co
I have used Hubspot, Pipedrive, Google Sheets, Airtable, and more as a CRM, but Close is simply awesome. If I had questions, the support was amazingly fast in their replies and that is all I need.
Patrick Breitenstein
Co-Founder & CEO, RisePartner
Learn how switching from Pipedrive to Close streamlined sales for ResQ Club
Let’s face it: no one looks forward to switching CRMs.
But Venla Wiik says it was worth it: “We were able to easily import all the old leads from Pipedrive to Close. All of our sales reps were very happy with Close just after a couple of weeks.”
Ready to see Close in action?
Try a free 14-day trial and see if Close is the right CRM to handle your sales outreach. No credit card required.