Call Coaching allows users with the correct permissions to monitor live sales calls in three modes:
- Listen: Hear both sides of the call without being audible to either party.
- Whisper: Talk to the sales rep without being heard by the other call participant.
- Barge: Talk to both the sales rep and the other party on the call.
To find a call to join, visit the Team Management or Groups page in Settings to see who is currently on a call.
Call Coaching is available on the Business plan.
