The best way to learn a selling process is to check real-world examples.
We’ve curated some of the best consultative selling examples that can help you learn what it really means (and some of them may be in areas of life you weren’t expecting).
Check out these 8 examples of consultative selling in the real world:
Top 7 consultative selling examples to learn from
There are plenty of places to find good examples of consultative selling: all we have to do is look.
1. How we made $5M+ solving problems
Resource type: Video
Key takeaway: Consultative sellers will actively turn down business that's not a good fit
Ravi explains that saying "No" to 68% of the people who applied to speak with his agency and turning down prospects that weren't a good fit has actually helped his business grow to earn over $5M in 2 years.
2. The consultative seller that educates his prospects
Resource type: Video
Key takeaway: When you focus on the best interest of your potential customers, you’ll naturally start selling in a consultative way
James Urie, Sr. Account Executive at Close, talks about a typical demo process at Close. He explains what it’s like when he gets on a call with a new prospect, some of the questions he’ll typically ask, and how he takes the time to understand and educate his prospects.
Watch the whole conversation to learn more about the consultative selling method, as well as 2 more real-world examples of this approach.
3. Consultative Selling in Action
Resource type: Article
Key takeaway: It takes consistent effort over a period of time to have results
Jamie Irvine felt like he wasn't getting results, even though he was doing all the right things as a consultative sales rep. But he found that patience and constantly putting himself in front of his customers provided him better opportunities to be a consultative salesperson.
4. Consultative Selling—we see great examples everywhere
Resource type: Article
Key takeaway: Consultative selling means asking the right questions to find the right solutions
David Brock’s article goes through 3 examples of consultative sales that he experiences in a day of shopping with his wife. Each of these demonstrates the power of questions, as well as how in-depth knowledge of what you're selling gives buyers the confidence to trust your judgment.
5. Caliper Competency Library, Consultative Selling
Resource type: PDF
Key takeaway: Active communication, interpersonal skills, and self-management are key skills of consultative sellers
This quick worksheet goes through the main competencies of a consultative salesperson, and gives specific examples of how a salesperson using this model will act, react, and relate to customers.
6. Lowering resistance by seeing if they have a problem
Resource type: Video
Key takeaway: Before you start selling a solution, see if your prospect has a problem
Sales expert, Josh Braun, gives some excellent tips for consultative selling, along with a real-world example that shows exactly what this looks like in practice.
7. This is What Consultative Selling Looks Like
Resource type: Video
Key takeaway: Consultative selling works even if your product isn't very technical
Michael Harper talks us through an everyday example of consultative selling. His main point: focus on improvements, not ‘features’.
Get the right help to up your consultative selling skills
Learning about this methodology will help you know more about it; getting trained will teach you how to use it in your everyday sales process.
Want to lock in these consultative selling skills? Check out the next chapter for training options that fit your needs.