CRM + Business Phone 🤝
Is your business phone really that useful without context about who’s calling? We didn’t think so either. That’s why we built a business phone directly into Close—to route leads to reps faster than ever.
Close’s built-in calling just dialed up
Introducing Close Premium Phone Numbers, the reason you’ll want to break up with your business phone provider. With Premium Phone Numbers, you get:
Lead-based call routing
When someone calls, we’ll use the information about them in Close to route to the assigned rep. Smooth, hassle-free calls = a better customer experience.
Personalized phone menu
Also known as Interactive Voice Response (IVR), record a custom voicemail greeting to personalize a caller’s experience with your business. Callers can direct themselves based on their needs (e.g. “Press 1 for Sales, 2 for Support, etc.”).
Distributed call routing for sales teams
Set up round-robin call routing on group numbers to distribute new leads fairly to sales reps. This will connect callers with reps faster than ever while keeping your team happy. It’s a win-win.
Close’s standard built-in calling: call leads faster, close more deals
Your Premium Phone Number also comes with Close’s standard phone tools to help you spend more time talking to customers and less time on everything else.
Stress-free phone outreach with our advanced dialer system
How many more prospects could your team reach if they didn’t have to consider who to call next? Our Power Dialer lets you call through lead lists automatically. The Predictive Dialer allows sales teams to dial multiple numbers at once—and when a real human answers, it routes an available rep to the call.
Everything, everywhere, all in one
Every communication tool you need lives within Close. You’ll make phone calls, send SMS and emails, host video meetings, sync your calendar, and manage follow-ups without ever leaving Close.
A true all-in-one CRM keeps you laser-focused on sales without the hassle of juggling multiple tools. Manage your CRM anywhere on desktop and mobile.
Never take call notes again
Still typing notes manually during and after calls? The robots can take it from here. 🤖 Close’s AI Call Assistant automatically transcribes and summarizes your calls—so your reps can focus on the conversation and rely on the AI Call Assistant to produce an accurate, searchable summary with action items.
AI Call Assistant is available to add-on to any plan for $50/month for your organization
Premium Phone Number FAQ’s
Follow this easy help guide. It only takes a few clicks to add a group premium phone number.
Yes, you can. Easily port over an existing number from another provider following these simple steps.
Just like standard Close phone calls made by individuals, our premium phone numbers charge usage fees separately for what you actually use. Inbound local calls start at just $0.0085 per minute. That’s just $4 per month if you take 500 inbound calls! These are a pass-through, per-minute charge based on Twilio’s voice pricing. You can find more details and costs here.
Other business phone providers like OpenPhone, Grasshopper, and Aircall charge a flat fee––then give you unlimited domestic calls. Here’s the catch: those systems are 40-50% more expensive than Close’s premium number add-on, right off the bat. If you receive local calls, you’d need to receive 100 hours of inbound calls every single month in order to justify the costs of these flat-fee vendors! A local inbound call in Close’s business phone is only .0085 cents per minute.
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