Choosing the right CRM

Close vs. Pipedrive

Have you ever seen a comparison page where the “challenger” comes out better than the company writing the comparison?

Exactly. Neither have we. So when we set about comparing our CRM to others we wanted to take a different approach. Here’s the approach we’re taking:

  • The comparison we’ve put together is based on whether it’s possible (and how much it costs) to do in Pipedrive what you can do in Close.
  • We’re biased but we’re not blind: for some of you, Pipedrive will be the better option. What we’re trying to demonstrate is when Close is a better fit than our competitor.

Cliff Notes

When comparing these two products the main differences that stand out are features and cost. To get in Pipedrive Platinum what you get in Close, you have to integrate with 4 third party apps and pay individual costs associated with them. Additionally, there are some features like automatic historical import of your emails, auto-logging of conversations & automatic call forwarding that are just NOT possible in Pipedrive (with or without third party apps).

There is also a higher cost associated with Pipedrive. For the complete solution, Pipedrive costs $4766 with necessary third party apps, while Close costs $1359.

Close logo Pipedrive logo
Per User Annually $500 - $1400 $1400 - $4000
Setup All-in-one Multiple plans/apps
Lead volume 100-10,000 deals/year Upto 100 deals/year
Scalability Scalable Not scalable
Type of business Small & medium sized businesses Solopreneurs
Customer success Dedicated success Pay extra
Info iconComparison data is based on an analysis from Q1, 2019

Close ideal customer checklist

  • You do (or plan to do) high volume outreach by email, voice or SMS
  • You need to qualify large lead lists quickly
  • You aim to close more than ten deals a year
  • You’re looking for a scalable system to match your team’s growth
  • You prefer having an all-in-one system over disparate tools

Close knocks it out of the park (vs Pipedrive) for teams that conduct a high volume of sales due to its ability to provide built-in email, calling and SMS functionality out of the box without setup.

Reuben Yonatan headshot
Reuben Yonatan
Founder & CEO, GetVOIP.com

The rest of document will help you understand why we think Close is a better alternative to Pipedrive both in terms of value and pricing.

What can you not do in Pipedrive?

Pipedrive is a good standalone CRM, but a lot of the critical functionality required by a high-performing sales team is highly dependent on expensive third party applications.

There are also some key sales functions that, even with a third-party app, you just cannot perform using Pipedrive. Whereas with Close they’re all built-in.

Close logo Pipedrive logo
Built-in Email Automation Tools Included Not included
Backup Calling Provider Included Not included
Built-in Calling Included Not included
Predictive Dialer Included Not included
Automatic Call Forwarding Included Not included
Built-in SMS Included Not included
Manual data migration service Included Not included
Dedicated customer success team Included Not included
Historical import of email conversations Included Not included
Info iconComparison data is based on an analysis from Q1, 2019

How much does Pipedrive cost to get the Close Basic features?

To get the functionality of Close Basic on Pipedrive you need their Gold plan (minimum).

Close logo Pipedrive logo
Sales inbox Included Included
2-way email sync (send/receive) Included Included
Unlimited email tracking Included Included
Unlimited Email templates Included Included
Scheduling & reminders Included
MixMax integration ($288)Info icon
Snooze & undo send Included
MixMax integration ($288)Info icon
Global Calling (Worldwide) Included
Kixie integration ($780)Info icon
Send/Receive SMS (US/Canada) Included
Kixie integration ($780)Info icon
Phone Number Included
Kixie integration ($780)Included
API access & Zapier integration Included Included
Data import/export tools Included Included
Two-factor Authentication Included Included
Integrations Included Included
Sales pipeline reports Included Included
Free annual calling credit $120 ($10 monthly) $0
Close Basic: $708.00
Calling Credit: -$120.00
Pipedrive Gold: $290.00
Calling Credit: -0.00
MixMax: $288.00
Kixie: $780.00
$588.00
annually
$1,358.00
annually
Info iconComparison data is based on an analysis from Q1, 2019

How much does Pipedrive cost to get the Close Professional features?

Everything you have in the Close Basic plan +

Close logo Pipedrive logo
Email sequences Included
MixMax integration ($288)Info icon
Bulk email sending Included
MixMax integration ($288)Info icon
Power Dialer Included
Kixie integration ($780)Info icon
Close Professional: $969.00
Calling Credit: -$120.00
Pipedrive Gold: $290.00
Calling Credit: -0.00
MixMax: $288.00
Kixie: $780.00
$849.00
annually
$1,358.00
annually
Info iconComparison data is based on an analysis from Q1, 2019

How much does Pipedrive cost to get the Close Business features?

Everything you have in the Close Professional plan +

Close logo Pipedrive logo
Predictive Dialing Included
DialerAI purchase ($2,388)Info icon
Voicemail Drop Included
Kixie integration ($780)Info icon
Group Numbers Included
Kixie integration ($780)Info icon
Custom roles Included Upgrade to Platinum Plan ($590)
Unlimited Call Recording Included
Kixie integration ($780)Info icon
Close Business: $1,479.00
Calling Credit: -$120.00
Pipedrive Platinum: $590.00
Calling Credit: -0.00
MixMax: $288.00
Kixie: $780.00
DialerAI: $2,388.00
$1,359.00
annually
$4,046.00
annually
Info iconComparison data is based on an analysis from Q1, 2019

How much does calling cost?

Here are the calling costs comparison of 5 popular countries.

Close logo Pipedrive logo
Flag of United States of AmericaUnited States of America $0.013 $0.016
Flag of United KingdomUnited Kingdom $0.0175 $0.0155
Flag of GermanyGermany $0.015 $0.019
Flag of CanadaCanada $0.013 $0.020
Flag of AustraliaAustralia $0.024 $0.025

In summary

When should you choose Pipedrive, and when Close

  • Close is a CRM built to double your sales team’s productivity.
  • It’s an “all in one” platform which you can use standalone without needing any other sales emails tools or calling products.
  • It has been built with scalability in mind and can handle a high volume of leads.
  • Pipedrive is good if you’re a low volume sales team that does a few deals a year (say up to 100) or if you’re a solopreneur with a few clients.
  • Pipedrive also tends to work if you’re a small sales team—with little or no growth plans—that deals with low lead volume.

Close is the highest rated CRM by customers

Software Advice logo
5/5
Capterra logo
5/5
Capterra medal - Best ease of use 2018
G2 Crowd logo
4.3/5
G2 Crowd medal - Winter 2019 Leader
GetApp logo
4.8/5

Question mark iconQuestions about pricing?