Product Updates

October Improvements

What’s New

• On a lead page, whenever there is an email thread with at least two sent and received messages, you can (1) summarize the thread or (2) quickly expand all the emails on the thread. These updates are designed to help you save time by allowing summarizing long email chains or allowing you to quickly glance through the entire email chain.

• When you add a Contact to a Workflow, you’ll now see a section for Recent Workflows. This will make it easier and faster to add Contacts to Workflows you regularly use. No more scrolling or searching for that one Workflow you always use.

• You can now quickly create a new lead or assign a number to an existing Lead when reviewing missed calls from unknown numbers on the Conversations page.

• We added a new filter that can be used to find Leads or Contacts that have or have not been enrolled in a Workflow. This filter is very helpful if you have a Lead(s) with multiple contacts and you want to add another contact to a Workflow. It's also helpful when you want to find Leads that have not had a single contact in a Workflow yet.

• We will now notify you in Close if your microphone is muted when you are trying to talk to a Lead.
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Bug Fixes

• Fixed an issue that was causing outbound calls to be stuck in a created state. This previously only happened if you hung up immediately after starting an outbound call.