We've made a number of improvements to our Inbox experience to help you drive your inbox count to zero and focus on high value items first.
Customizable Primary Tab
You can now control which items show up in your primary tab and your Inbox count. This allows you to focus less on lower value Inbox items (e.g. follow-up reminders, OOO messages, etc.) and more on human-sent messages if you prefer.
To customize your Primary tab, simply locate the setting icon near the top of the Inbox page. Any items that you deselect will still be available in their dedicated Inbox tabs.
Reminders Tab
We've added a tab dedicated to reminders that will show you any follow-up reminders (both email and opportunities) separate from emails and other items.
Send + Done and Reply Detection
We will now automatically mark emails as Done when you send a reply by default. Previously, each send required a redundant click to remove the item from your Inbox. If you're in a scenario where you'd prefer to send a reply but keep the item in your Inbox, you can.
We've also made it easier to keep your Inbox clean when you email inside and outside Close. Whenever we detect a reply to an item currently in your Inbox, we'll mark it as Done so that you don't have to clear out items you've already handled. These items are still available in your Done folder.
Item Deduplication
We've improved the experience when receiving an email or SMS message from an address or phone number associated with multiple leads. Rather than that item being duplicated for each lead, you'll see a single item in your Inbox. You can view the other associated leads if desired, and marking the item as Done on one lead marks it as Done across all leads where it appeared.
SMS Conversation View
When receiving SMS replies and new messages in your Inbox, we'll now show you the full communication history between you and the contact. This gives you full context into the conversation and makes it easier to reply directly without leaving the Inbox.
